Stress is a natural side effect of any job, but in the fast-paced restaurant industry, some days can really take a toll on managers and owners. Inventory, staff schedules, orders, guest complaints, and countless other tasks make for a full schedule. The last thing you need is to have to deal with restaurant equipment repairs.
Not only do they throw a wrench in your already-full schedule, but repairs can cause all sorts of problems for your restaurant. These problems often trickle all the way down to the customer, and that’s never a good sign.
Even if restaurant equipment is new and repairs are infrequent, your process for handling them can still be hurting your bottom line.
Every Breakdown Costs Money
Broken equipment leads to confusion and a whole lot of questions. What happened? When was this last repaired? Which vendor do we use to service this unit? Even if your restaurant has procedures in place for repairs, leadership is often dragged into the process more often than not. This kind of productivity hit costs time and money.
Poor organization of service records and outdated vendor lists only result in more confusion and wasted time. If a vendor is hired unnecessarily, or if the wrong vendor is called, that’s even more money down the drain. Even when it comes to equipment under warranty, you could be hurting yourself. Failing to perform preventative maintenance or choosing technicians who aren’t manufacturer approved could cost you.
Problems and Customers Don’t Mix
Customers go out to eat for convenience, to socialize, to celebrate, and for a variety of other reasons. The easiest way to ruin that convenience or celebration is if the restaurant is plagued with equipment issues. As important as it is to save money on repair costs, it’s even more important to avoid angering customers. After all, without them, your restaurant would close.
In this era of smartphones and instant reactions, a comment on social media or a Yelp review could have a lasting effect. And even if customers don’t post their comments online, word of mouth is just as effective.
So, What Should You Do?
Equipment repair will always be a part of running a restaurant, but that doesn’t mean it has to burn a hole in your pocket. In the same way that restaurant POS systems have bring efficiency and productivity to businesses, platforms like Fix-It help owners take control of the maintenance process. Things like breakdown alerts, vendor management, real-time tracking, and other features help streamline the repair process.
Employees can set repairs in motion with the Fix-It platform without having to bring in managers or owners, which is a huge time-saver. This allows owners to stay in the loop on repairs without having to interrupt their schedules. If your restaurant equipment is hurting your bottom line, then it’s time to make a change. If you’re not sure where to start, schedule a free trial with us to learn more about how the Fix-It app can transform your business. Everyone – managers, employees, and especially customers – will be happier for it.