When was the last time you upgraded your restaurant POS system? They might not come with expiration dates, but if your system is getting on in years, you should already see the warning signs. Glitches, lags, and other random delays are some of the most common signs restaurant owners should begin to shop around.
However, sometimes it’s less about what your POS system is doing and more about what it isn’t doing. POS technology is constantly improving in order to help restaurant owners keep up with demands and even grow their businesses. Holding on to an outdated POS system could be holding your business back in more ways than you realize.
While it’s never fun putting money into a POS upgrade, there are a number of reasons why it could be the right decision.
01 Bugs, Lagging, and Clunky Software
A restaurant POS system is supposed to work with you – not against you. The older it is, the more likely you are to run into issues when trying to complete tasks that used to be completed with ease. If you can’t manage inventory without it freezing up or take a customer’s order in a timely manner, it’s definitely time to upgrade.
Depending on how old your hardware is, an upgrade could have a much smaller footprint, freeing up space. Plus, newer POS systems are often designed to be intuitive and feature-rich. Replacing a bulky, glitchy system with something newer will be a breath of fresh air.
02 Think About Your Customers
Customers will appreciate it if your POS system isn’t constantly freezing up, but a new system can also have other benefits. To ensure customers have positive restaurant experiences and return frequently, the latest POS software comes with customer management tools. Managers can create a database for customers and then send them promotions and offers that appeal to their tastes. An effective customer loyalty program is a great way to boost sales and improve customer retention.
Newer POS systems also make it easy to accept a variety of payment options, like mobile payments. This is an added benefit for customers, who all have different payment preferences.
03 Efficiency and Profits
Efficiency is essential if your restaurant expects to turn a profit, which is why up-to-date POS hardware and software can be so beneficial. The right POS system can handle inventory, sales and accounting, employee scheduling, and more. These newer systems even make it easy to oversee business operations remotely, so you’re never out of the loop
The analytics and real-time tracking abilities make it easier than ever to make informed business decisions, which can lead to higher profits for your restaurant. Although a POS system is an investment, the ROI will be worth it.
04 Stay Secure
A rising concern for restaurant owners is POS security. Credit card fraud is a prevalent threat, and any incidents could really harm your business’ reputation. As restaurant owners should know, credit card merchants are required to comply with strict PCI guidelines that help protect card data. Upgrading to a new POS system that is EMV compatible will help protect your business and your customers’ information.
There’s no need to upgrade your POS system every other year, but time eventually works against even the best hardware and software. If your restaurant is experiencing some of the issues discussed in this post, it could be time to upgrade.
Interested in upgrading your restaurant point of sale this year? Contact us today!