Owning a restaurant is a labor of love. There are long hours, strong personalities, and problems to solve on a daily basis. You’re investing your life into your business, but are you getting the most out of your business investments? Your restaurant technology is a huge investment designed to alleviate some of your stress and help your restaurant flow more efficiently. Here are three restaurant point of sale mistakes you might be making (and how you can prevent them).
1. Not Getting the Most Out of Your Restaurant POS Functionality
At the very least, you’re using your restaurant POS to enter orders and cash out customers. Maybe that’s all your restaurant point of sale system is designed to do, but chances are, there are many more business-enhancing options that you may not be using.
For example, Digital Dining’s full-featured restaurant POS software solution has features ranging from inventory management, integrated diner loyalty, and recipe-building. These features are designed specifically to make your life as a restaurant owner easier. Don’t ignore these features and don’t be intimidated by them. Utilizing your POS software to the fullest can save you time, money, and heartache.
2. Not Training Your Staff
Every employee should be familiar with the restaurant point of sale. While not every employee needs to know the ins and outs of the software, they need to know how to enter orders and accept payments.
Managers and leads, on the other hand, should be proficient in all areas of the software, as it pertains to their responsibilities.
At least one or two of your most trusted team members should be fully trained and knowledgeable enough about your restaurant POS software that they can train other staff members.
3. Not Working with a POS Provider
This may just be the biggest faux pas of all when it comes to your restaurant POS. Working with a trusted restaurant POS provider ensures that you’ll get the most out of your investment. A reputable restaurant POS provider will understand the special needs of your business and offer solutions to suit those needs. They’ll help you troubleshoot issues, offer customer support, programming updates, and insight that will help your business run smoothly.
So remember: explore the features of your restaurant POS software and make sure you’re getting the most out of its functionality. Train your staff on your restaurant POS system to keep morale high and to ensure a stellar customer experience. Most importantly, partner with a POS provider that offers solutions and support tailored to your business. If you need a restaurant POS expert to help you get the most from your point of sale solution, contact Leebro POS today!